Please read our rules of play before visiting, it is becoming far too frequent that parents are rude and aggressive to our young team members manning the gate to Twistville because their children do not fall into the correct age category for this area.

This age has been agreed for your safety and is a mandate of our insurance, therefore we politely ask that you respect our team when they are enforcing these rules.

Rules of play are as follows:

**NEW UNDER 5 VILLAGE** Supervised play only, for safety reasons children cannot enter without a
responsible adult. Please accompany your child to all areas within the village and ensure equipment and
sensory items are respected. For the enjoyment of our younger visitors Adults are required to ensure no
children aged 5 and above enter the village.
**NEW CRAZY GOLF** Supervised play only, for safety reasons children cannot play crazy golf without a
responsible adult. Please accompany your child and ensure equipment and golf are respected and used
safely.
COVID GUIDELINES BELOW TERMS
Round the Twist (RTT) is an entertainment centre for families
Rules of Play
1) All children must be accompanied by a responsible adult, over the age of 18, who must remain within the building
at all times. If visiting with more than one child with different play needs, please ensure enough adults attend to safely
supervise all children. RTT does not accept responsibility for the supervision of children
2) Only children who are under 4’10” or 148cm in height may use the soft play. Children over this height may play at
the discretion of the supervising staff. Maximum age limit for soft play is 12 years.
3) Children should use the toilet and wash their hands before entering the play area.
4) Leave badges and jewellery with a responsible adult. Spectacles should only be worn if used with a retainer and
shatter proof lenses.
5) SHOES MUST BE REMOVED BEFORE ENTERING THE PLAY AREA. SOCKS MUST BE WORN AT ALL TIMES, BY BOTH
CHILDREN AND ADULTS.
6) Age restrictions vary dependant on the play zone that visitors are using. The restrictions are in place for the safety
and enjoyment of all children. All under 5’s must be accompanied by an adult on the main/junior play frame, in
Twistville and Crazy Golf. Our main frame is for children 12 years and under, parents may supervise and assist if
required.
7) Play sessions are 2.5 hours, this time may be reduced if booking after 5pm. Overstay of an enforced play time limit
will result in an overstay charge which must be paid in full on leaving the building.
8) Children and adults are advised to wear long trousers and long-sleeved shirts on the play equipment, to minimise
risk of personal injury. Clothes should be tucked in at all times. Clothes with ropes and cords should not be worn in the
play area.
9) For their safety, we ask that you ensure your children do not climb the slides, or play in front of the slide exits.
10) No sharp objects may be taken into the play area.
11) It is forbidden to climb on the netted walls or the system structure.
12) No food or drink items are allowed on any of the play equipment. Chewing gum is strictly prohibited.
13) It is forbidden to smoke or play with fire within the play centre.
14) Children who are unwell, or who have been unwell, should not visit the centre for at least 48 hours. Children, who become unwell in the centre, must leave the centre immediately.
15) Balls or other objects must not be thrown at each other.
16) Fighting, bullying, abusive, aggressive, or any type of behaviour deemed to be unsuitable towards RTT Staff,
management, or other members of the public, from either children or adults, will not be tolerated under any
circumstances. Management reserve the right to enforce total bans.
17) Parents / guardians must:• Accept full responsibility to supervise their children at all times• Observe their children to ensure that they are capable of using the equipment safely• Explain these rules of play to the children and monitor their behaviour.
18) In the interests of Health and Safety, please ensure that any food debris which falls on the floor is picked/wiped
up as soon as possible. Report any spillages to a member of staff.
19) Report all accidents to a member of staff, to ensure that we can provide any necessary assistance and minimise
the potential of reoccurrence. These will be logged and are an important part of on-going safety audits.
20) Please report any damage to RTT property to a member of staff.
21) Nappy changing and the use of potties etc. must be conducted in either the toilets or designated baby change
room. Please ensure all nappies are placed in the correct bin provided.
22) No food or drinks can be consumed in the centre, unless purchased from the bistro. However, it is permitted to
bring food and drink for babies under 1 year.
23) Report any behavioural concerns to a member of staff. Don’t attempt to intervene yourself.
24) Management reserve the right to refuse entry.
25) We suggest that you leave all valuables at home. We cannot accept liability for any loss or theft that may occur.
26) The RTT team supervise the play equipment to help maximise your children’s enjoyment from the play experience,
they are not however a replacement for parental supervision. Parents/Guardians should note that whilst every
consideration has been given for the safety of children using the play centre, RTT cannot be held responsible for
accidents which occur as a result of children playing on the equipment!
27) RTT do not accept responsibility for any damage to clothing or personal property while playing on our equipment
28) Our New Valo arena is available for all ages, busy periods may require shared play or one game only. Please be
patient and respectful
29) Children aged 13-17 year old may attend with a full paying child and a responsible adult, they are not permitted to play on the soft play frame or supervise younger children
30) It is the responsibility of Team RTT members to enforce these rules of play, they are not negotiable and should
you not wish to follow the rules you will be asked to leave. Our Team members should be treat with respect and any
abusive language or behaviour towards them will not be tolerated and will be subject to a lifetime ban.
We have a no refund policy within 24 hours of visits for general play (ticketed events are non refundable at any time)
unless the cancellation is made by Round the Twist (NE) Ltd
THIS VENUE IS BASED IN NEWCASTLE UPON TYNE AND WE HAVE NO AFFILIATION WITH ANY SOFT PLAY OF THIS
NAME, PLEASE ENSURE YOU ARE BOOKING FOR THE CORRECT VENUE AS OUR REFUND POLICY APPLIES